At Kurunduketiya Rainforest Resort, we are committed to providing our guests with exceptional service and memorable experiences. To ensure transparency and clarity regarding cancellations and refunds, we have outlined our refund policy below.
Cancellation and Refund Eligibility
1.1. Room Reservations: Cancellation policies for room reservations may vary based on the rate plan, package, or special offer selected at the time of booking. Guests are encouraged to review the specific cancellation terms provided during the booking process.
General Cancellation and Refund Policy
2.1. Refunds for cancellations are subject to the terms and conditions associated with the booking, which may include non-refundable deposits or fees.
2.2. In cases where cancellations are permitted, the following guidelines generally apply:
Cancellations made 30 days or more prior to the scheduled arrival date may be eligible for a full refund, minus any non-refundable fees.
Cancellations made within14 days of the scheduled arrival date may result in a forfeiture of the full booking amount.
No-shows or early departures may be subject to charges equivalent to the entire stay.
2.3. Requests for cancellations and refunds should be submitted in writing to [[email protected]] and must include the booking confirmation number and relevant details.
Refund Processing
3.1. Refunds, if applicable, will be processed using the same payment method used for the original booking.
3.2. Please allow 5 business days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your financial institution.
Force Majeure
4.1. In the event that Kurunduketiya Rainforest Resort is unable to fulfill a reservation due to circumstances beyond our control, such as natural disasters, government actions, or other force majeure events, we will work with guests to find suitable alternatives, reschedule, or provide refunds as appropriate.
Contact Information
If you have any questions or require assistance regarding our refund policy, please contact us at:
